No one wants to be stranded on the side of the road. While you can’t necessarily prevent it, you can be prepared for it. Instead of searching your phone with a low battery or intermittent reception, think about a good tow service now and have that number ready for use if necessary.
How do you choose? Here are some things to look for:
Hidden Fees – There are two basic charges for a tow…the hook-up and price per mile or kilometer. The price per mile is, of course, the distance from the pick-up spot to the destination, and the hook-up charge is to attach the vehicle to the tow truck. Often a tow company will offer a very low hook-up fee but have outrageous mileage charges. Also ask if there are any other factors, like late night or weekend service. Choose a company that has reasonable rates with nothing hidden.
Services – There is more to towing a car than simply moving it from one location to another. Vehicles that have been in a collision need special handling and sometimes specific equipment. Be sure your tow service can accommodate these needs. It is good to be aware of the full range of services offered.
Service Area – Not all companies provide tow service to all locations. When you start to make your calls, first look at your normal routes to and from work, school, family, etc. As you speak with the tow companies be sure they are able to help you from any of these locations. It may be that you will need to have two services, depending on the areas you travel to.
Customer Service – As you speak with these companies, notice how they handle themselves. Is the operator-friendly or impatient? Are they able to explain their services to your satisfaction? Remember you will probably be calling a dispatcher when you are upset so if they are not professional, you may want to think about it.
Reviews – Okay. Bad reviews are usually a place to rant and good reviews are often solicited testimonials but read them all anyway. Ask your acquaintances, family members, and co-workers to see what they have to say. Pay attention to whether they treat males differently than females.
Method of Payment – Find out if they accept both credit and debit cards or checks. Think about what you normally carry in your billfold, probably not much cash. Besides, you really don’t want to flash a great deal of money in front of someone you don’t know.
All of this should help you select a tow service to have in your system for emergencies. Contact us at Towing Ottawa and we will be happy to answer all your questions and explain how we work and how it can benefit you or your family members. Being prepared is half the battle.